Refund policy

At OBWS Marketplace, your satisfaction is our top priority. We understand that occasionally, returns or refunds may be necessary. This policy provides general guidelines for returns and refunds across our platform. Please note that each seller on OBWS Marketplace may have their own return and refund policies. We strongly recommend reviewing the individual seller's policy listed on each product page before making a purchase.

1. General Return and Refund Guidelines

  • Eligibility for Returns: Items must be unused, in original condition, and returned with the original packaging. Digital OBWS advertising is Non-Refundable.

  • Return Window: You must initiate a return request within 15 days of receiving the item. Returns requested after this period may not be accepted.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

  • Non-Returnable Orders: Some items may be non-returnable, including digital products, OBWS advertising, perishable goods, customized products, or personal care items. Please refer to the specific seller's policy for more details.

2. Initiating a Return

  • Contact the Seller: Use your OBWS Marketplace account to message the seller. Include your order number, reason for return, and any supporting details (e.g., photos).

  • Follow Seller Instructions: Each seller will provide specific instructions, including return address and packaging requirements.

3. Refund Process

  • Approval: Once the returned item is received and inspected, the seller will notify you of the approval or denial of your refund.

  • Processing: Approved refunds will be processed and applied to your original payment method within a certain number of days.

  • Partial Refunds: In some cases, partial refunds may be issued (e.g., if the item is damaged or incomplete for reasons not due to seller error).

4. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless otherwise specified by the seller. Shipping charges are non-refundable.

  • Exchanges: For exchanges, follow the same process as for returns. Additional shipping charges may apply depending on the seller’s policy.

5. Special Cases and Exceptions

  • Damaged or Defective Items: Contact the seller immediately if your item arrives damaged or defective. Include photos and a clear description of the issue. The seller will provide guidance for replacement or refund.

  • Missing Refunds: If your refund hasn’t been received after the expected timeframe:

    • Recheck your bank account

    • Contact your payment provider

    • Reach out to the seller or OBWS support for assistance

6. Seller-Specific Policies

  • Individual Seller Policies: Every seller may maintain their own return/refund terms. These are clearly displayed on each product listing and/or seller profile.

  • Acceptance of Terms: By purchasing from a seller on OBWS Marketplace, you agree to comply with their stated return and refund policy.

7. Contact Us

For further support or general questions, please contact OBWS Marketplace customer service at info@obws.com. We are here to assist you and ensure a seamless shopping experience.

Disclaimer: OBWS Marketplace acts as a platform connecting buyers with independent sellers. Each seller is solely responsible for their return and refund policies. OBWS Marketplace is not liable for disputes that arise between customers and individual sellers.