Frequently Asked Questions
For Buyers
OBWS Marketplace is a curated platform powered by Official Black Wall Street, featuring exceptional products and services from Black-owned businesses. From beauty and wellness to home goods and professional services, every brand is vetted for quality and excellence.
No, you can check out as a guest. However, creating an account allows you to track your orders, contact sellers, save your favorite brands, and enjoy a smoother shopping experience.
We accept all major credit and debit cards, PayPal, and other secure digital payment options.
Once your order is shipped, you’ll receive a tracking number via email and in your OBWS account dashboard.
Return and refund policies vary by seller. Please review the seller’s return policy on the product page or contact them directly for clarification. If your item is eligible, you can request a return by contacting the seller.
If your item is eligible for return based on the seller’s policy, yes. You’ll find return eligibility and instructions on the product page or by viewing your order details. If there are any issues, our support team is here to help.
Yes. You can send a message to the seller via the “Contact Seller” button on the product page or order detail page.
Contact our customer support below. We’re here to help resolve any issues quickly.